Archive: this report records a 2016 VisitEngland ROSE Award for Griff House. A 2022 local report described it as a former B&B. Its present use has not been confirmed.
The original report said Martin and Kathryn Gilson of Griff House bed and breakfast in Buxton had received a 2016 VisitEngland ROSE Award for customer service.
The 2016 awards recognised 100 accommodation providers.
ROSE stands for Recognition Of Service Excellence. The original report described an award recognising hospitality and service across different types of accommodation.
The report described nominations following VisitEngland quality assessments, with guest reviews and other evidence also considered by the judging panel.
The original report said judges had praised guests’ comments about Griff House, including its attention to detail, customer service and the owners’ knowledge of the area. It said reviewers mentioned fresh milk, sewing kits and a boot-drying service, and that Martin and Kathryn were proud their guests valued the service.
The report quoted the judges as saying: “Martin is the most approachable of hosts, informative and generous of his time without being intrusive. For their guests Martin and Kathryn have covered pretty much everything.”
The original report said Martin and Kathryn Gilson bought Griff House in 2011 and refurbished it, and described their breakfasts and attention to environmental impact.
The report quoted Martin as saying: “We love welcoming guests into our home, helping them explore beautiful Buxton and the amazing Peak District. It was a wonderful surprise to receive such a prestigious award for something we enjoy doing, it was both pleasing and a little humbling.”
The original report said Martin and Kathryn were presented with their award at the Independent Hotel Show at Olympia, London.
The original report described the guest house’s review ranking and environmental award at the time.
In a 2016 statement about the ROSE Awards, VisitEngland’s then Head of Industry Development Pam Foden said:
“From glamping in the valleys to cosy B&Bs in the hills the sheer number of accommodation providers recognised for going the extra mile in this year’s awards demonstrates the outstanding quality of service and innovation of products on offer to visitors across the country. Providing a high level of customer service is crucial to repeat business and the spread of awards shows that the accommodation sector is thriving across the entire country.”
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