Coronavirus – Community Information and Resources

This page has useful community information, resources and links for on both on a local and national level. We will continually update this page, however, if you would like us to include your service or what you offer here, or, you have some information which you think we should include, please get in touch with us at [email protected]

Testing – Now available to anyone with symptoms

If you have symptoms of coronavirus (COVID-19), anyone in the UK can ask for a test to check if you have the virus. This is called an antigen test. If you’re in England, Scotland, Wales or Northern Ireland and have any of the symptoms of coronavirus, you can ask for a test through the NHS website.

Who can ask for a test

  • for yourself, if you have coronavirus symptoms now (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)
  • for someone you live with, if they have coronavirus symptoms

This service is for people in England, Scotland, Wales, and Northern Ireland.

Key workers list and testing process

Key workers can get priority testing. Who is classed a key worker and how can you get a test? Guidance and a full list of who a key worker is can be found here:

Key workers will be able to select either a regional test site drive-through appointment or a home test kit. Employers with a query about booking tests for staff should contact the Department of Health and Social Care at [email protected]

Anti-body testing programme

A new anti-body testing programme has been announced (21st May) by the Health Secretary Matt Hancock and and it will provide tens of thousands of antibody tests per day across the UK.

Antibody tests will be available to NHS and care staff, eligible patients and care residents in England to see if they have had coronavirus as part of the new national programme.

Tests will be prioritised for NHS and care staff, and clinicians will be able to request them for patients in both hospital and social care settings if they deem it appropriate.

Highly accurate laboratory based antibody tests will be used to tell whether someone has already had the virus, to provide accurate data about the antibodies they have developed in response. The information will help clinicians and scientists to better understand the prevalence of the virus in different regions across the country.

Read more here:

NHS Volunteers – How to Get Help for you and others

If you are vulnerable or at risk or self-isolating or know someone who is, and need help with shopping, medication or other essential supplies, please call 0808 196 3646 (8am to 8pm)

The NHS Volunteer Responder Scheme is co-ordinated by the Royal Voluntary Service (RVS).

Recruitment for the volunteer scheme has temporarily been paused on 29th March to process the initial 750,000 applications. Applications can be made here: (one it opens up again)

Derbyshire County Council Community Response Unit – Help for Vulnerable

The Derbyshire Community Response Unit is the main safe point of contact for any vulnerable person in the county needing support who doesn’t have help from a trusted neighbour, friend or family member.

Vulnerable people may include those on the shielded list, those aged over 70, people with underlying health conditions, pregnant women, those self-isolating due to the individual or someone in their household being ill with suspected COVID 19.

Derbyshire Community Response Unit is co-ordinating staff, local volunteers and NHS responders to deliver a range of support including but not limited to: shopping and food provision, collecting and delivering medicines, financial hardship support, providing contact and befriending calls to reduce social isolation.

If you know anyone who you think may need this service (if they are not online), please pass on the details or get in touch to find out more.

T: 01629 535091 Monday – Friday 9am – 5pm & Saturday 9am – 1pm.

Local Supermarket Shopping Information

All major supermarkets have various measures in place such as buying restrictions and priority shopping hours for key workers, the elderly and vulnerable. We have a dedicated page with detailed information on all local supermarkets here (which is continually being updated):

Essentials Food Delivery box – Buxton scheme

Picking up basic items has been a particular problem since the beginning of the crisis and volunteer group Buxton Street by Street Covid-19 support have an essentials food delivery box scheme in place. Run very much on a local level and on a non-profit basis, boxes contact mainly dry goods, essential store cupboard items such as Weetabix, tea bags, pasta, chopped tomatoes, rice, juice, baked beans and eggs. Boxes are £15.

How to order

Orders need to be made by Wednesday at 5pm. Delivery are on Mondays only currently. Payment methods can be discussed upon ordering (cash/cheque or BACS bank transfer).

To place your order, call 07855 954986 (between 1pm – 5pm) or email [email protected]

High Peak Food Bank

High Peak Food Bank remains open but is operating differently during the pandemic. As always, people need a referral to use the food bank. This could be from a support or social worker, Citizens Advice, their GP or similar.

They are currently running an appointments system to keep volunteers, staff and clients safe. In addition, they are working with other organisations across the High Peak to distribute supplementary food to struggling families.

Post Offices & Royal Mail

Royal Mail have made changes to various services they offer. In particular: longer retention periods for items held at the delivery office – this has temporarily been extended to 30 days. Signed for items; hand held devices will not be handed over to customers to capture signatures on delivery but instead log the name of the person accepting the item. Read their latest update on services here.

Higher Buxton Post Office

12a High Street, Buxton, SK17 6EU
Opening times: Monday – Friday 8.30am – 6pm, Saturday 9am – 2pm, Sunday CLOSED; please note they are currently open as normal but opening times could change at short notice due to the current Coronavirus situation. Floor markers are in place to ensure customers queue 2m apart.
T: 01298 23296

Buxton Post Office

97 – 103 Spring Gardens, Buxton, SK17 6AA

Opening times: Monday to Friday 7am – 10pm, Saturday 9am 1.30pm, Sunday CLOSED; please note they are currently open as normal but opening times could change at short notice due to the current Coronavirus situation. Floor markers are in place to ensure customers queue 2m apart.

T: 01298 23001

Royal Mail Buxton Delivery Office 

Palace Road, Buxton, SK17 6AB

Opening hours have been reduced at the delivery office.

Opening times: Monday, Tuesday, Thursday, Friday & Saturday 7am – 9am, Wednesday and Sunday CLOSED

T: 03457 740 740



5 The Quadrant, Buxton, SK17 6AW

Please note, the normal branch opening hours have been changed.

Opening times: Monday, Tuesday, Thursday and Friday 9.30am – 12 noon, Wednesday 10am – 12 noon. Saturday and Sunday CLOSED.

T: 0345 734 5345


74 Spring Gardens, Buxton, SK17 6DL

Please note, the normal branch opening hours have been changed.

Opening times: Monday – Friday 10am – 2pm, Saturday and Sunday CLOSED

T: 0345 720 3040


2 Spring Gardens, Buxton, SK17 6DJ

Please note, the normal branch opening hours have been changed.

Opening times: Monday – Friday 10am – 1pm, Saturday and Sunday CLOSED

The Nationwide

Unit 2, 2 Spring Gardens Centre, Buxton, SK17 6BJ

Please note, the normal branch opening hours have changed.

Opening times: Monday – Friday 10am – 2pm, Saturday and Sunday CLOSED

Buxton GP Surgeries

Local GP surgeries are offering telephone appointments as standard. Please do not attend your local surgery. Click here for the contact details of GP Surgeries in Buxton.

Follow this link for advice if you are experiencing Coronavirus symptoms:

NHS Physiotherapy Services in Buxton

NHS Physiotherapy services are continuing in Buxton on a self referral basis and appointments are telephone consultations only. No face-to-face appointments are currently taking place. To self refer, please call the number below. Timed telephone appointments are being offered with therapists with about a 2 week wait currently.

T: 01246 565050

Dentists in Buxton

Dentists in England are able to reopen from 8th June and resume face-to-face care, both routine and urgent. All care will be delivered with the appropriate use of PPE and infection control measures. Please note, treatment options will vary between practices depending on what they can offer but emergency treatments is likely to take priority.

We will update the information here as and when are able to verify accurate information on the reopening of practices.

Broad Walk Dental Practice

The practice is currently closed. They are offering advice over the telephone and prescriptions where necessary. Read their latest update on their website.

T: 01298 214601

Buxton Dental Practice

The practice is currently c closed. Read their latest update on their website.

T: 0808 169 8117 / 0800 401 402

Lightwood Dental Practice

The practice is currently providing emergency care only. Read their latest update on their website.

T: 01298 27077

Veterinary Practices

Overdale Veterinary Practice

6 New Market Street, Buxton

They are open for animals who require emergency essential care to avoid unnecessary suffering or to maintain animal welfare. If you require help please call the practice and they can make arrangements with you. Social distancing measures are in place should you need to attend the practice.

Opening times: Monday to Friday 9am – 5pm, Saturday 9am – 12.30pm

T: 01298 23499

High Peak Vets (Medivet)

2 Hibbert Street New Mills, SK22 3JJ

The Buxton branch on the Market Place is now closed and all enquiries and appointments are being dealt with via the New Mills branch. They are currently open for emergencies only and can issue prescriptions. They can see animals at the New Mills branch, social distancing measures are in place.
Opening times: Monday – Friday 9am – 7pm, Saturday 9am – 2pm (these times may vary in the current situation)
T: 01663 745294

Coronavirus Assessment Hub at Buxton Cottage Hospital (Buxton Hospital)

In response to the ongoing Coronavirus pandemic, Stewart Medical Centre, Buxton Medical Practice, Elmwood Medical Centre and Hartington Surgery opened a brand new ‘Coronavirus Assessment Centre’ based at Buxton’s Cottage Hospital (Buxton Hospital).

Designed as a ‘drive in’ facility to assess patients who have potential virus symptoms but are not unwell enough to need hospital treatment. The hub is can be attended by patients who have been appropriately triaged by 111 and by their own surgery first (please note, walk-ins will not be accepted). Those who are required to be physically assessed will be invited to attend the hub. Read the full details on the hub here:

Community Support – Buxton Street by Street Covid-19 support group

Buxton Street by Street Covid-19 Mutual Aid support group is a volunteer run group co-ordinating help from neighbours and the local community for people in Buxton who may need help during the current crisis such as those people self-isolating, the elderly and vulnerable. Their project began with the #viralkindness postcard being distributed across Buxton – offering neighbourly help with things like shopping, prescriptions, posting mail or a just a friendly chat. The offer of help remains a key focus of the group but they have now expanded the project working with local organisations such as High Peak Food Bank and Connex (previously volunteer bureau). Read more:

Join their Facebook group:

Domestic abuse

On the 11th April, The Home Secretary, Priti Patel, launched a a new public awareness raising campaign highlighting that if anyone is at risk of, or experiencing domestic abuse, help is still available.

The following page provides comprehensive, detailed information including where to contact for help and ‘Clare’s Law’:

The following can all offer confidential help and advice:

National Domestic Abuse Helpline

You can call their helpline free, 24-hours a day. You can also contact them online vis the link below. T: 0800 2000 247

Women’s Aid

Contact Women’s Aid and get help:

Derbyshire Domestic Abuse Service

T: 0800 019 8668


Service for children and young people (under 19). Domestic abuse at home or in your relationship, any worries, concerns or distress. T: 0800 1111

Mental Health and Wellbeing

NHS, Every Mind Matters

This page offers dedicated information for mental well-being and general support and information in relation to the Coronavirus situation


T: 116123 or text ‘SHOUT’ to 85258.

Silver Line

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

T: 0800 4 70 80 90

Derbyshire Mental Health Support Line.

Available to all 9am – midnight, 7 days a week.  The mental health support line is for Derbyshire people of all ages who are experiencing increased mental health needs during the Coronavirus (COVID-19) pandemic.

T: 0300 790 0596.

Insight Healthcare

Self referred talking therapy / counselling service (FREE) which covers Derby and Derbyshire. All assessments take place over the phone. Therapy sessions will take place over the phone and/or via Skype. Group sessions have been paused.

To refer yourself, you need to complete the online form via the link below.

T: 0300 555 5582

Trent PTS Psychological Therapies Service

Self referred talking therapy / counselling service (FREE) for anyone over 18 years old registered with a GP in Nottinghamshire or Derbyshire.

To refer yourself, you need to complete the online form via the link below.

T: 01332 265 659

Anxiety UK

User-led organisation, run by people with experience of living with anxiety, stress or anxiety-based depression, supported by a high-profile medical advisory panel. They can offer confidential advice and support for anyone suffering with anxiety, stress and anxiety based-depression.

The helpline is open Monday to Friday 9.30am – 5.30pm.

T: 03444 775 774

Universal Credit

If you are now out of work or on a low income, you may be able to claim Universal Credit. Employees and those who have been previously self employed can apply. Universal Credit replaces old style benefits such as Housing Benefit, Child Benefit, income based Job Seeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Income Support and Working Tax Credit. Check your eligibility and how to claim at

Financial help for the self employed

The coronavirus (COVID-19) Self-employment Income Support Scheme provides financial help during the current crisis for those who are self employed.

The online service will be available from Wednesday 13th May. If you’re eligible, HMRC will tell you the date you can make your claim from. If your claim is approved you’ll receive your payment within 6 working days.

The package covers 80% of their average monthly profits to help them cope with the financial impact of coronavirus and key features include:

  • The scheme will be open to those with a trading profit of less than £50,000 in 2018-19 or an average trading profit of less than £50,000 from 2016-17, 2017-18 and 2018-19.
  • More than half of their income in these periods must come from self-employment.
  • To try and combat fraud, only those who are already in self-employment will be eligible to apply.
  • Applicants will also be required to prove they have lost income due to coronavirus via an online declaration form.

Read the full guidance, check if you are eligible and how to apply for this scheme in detail here:

Financial help for business owners: inc. furloughing staff and grants

A full range of business support measures have been made available to UK businesses. The following link provides a detailed guide to help available including information on furloughing staff using the Coronavirus Job Retention Scheme and grants available. The Coronavirus Job Retention Scheme has been extended to the end of October.

Bounce Back Loan Scheme for Small Businesses

A new ‘bounce-back’ loan scheme has been announced by the Chancellor Rishi Sunak (27th April). Small businesses will benefit from a new fast-track finance scheme providing loans with a 100% government-backed guarantee for lenders.

The Bounce Back Loan scheme will help small and medium-sized businesses to borrow between £2,000 and £50,000.

Find out more and how to apply here:

Social Distancing and the UK Lockdown – updated 11/5/20

On the 23rd March the current lockdown came into effect in the UK following the announcement by the UK Prime Minister Boris Johnson to ask the public to stay at home. On the 10th May, new measures were announced and in summary are:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Self-isolate if you or anyone in your household has symptoms.

Read the full detailed UK Government guidance here:

Government four stage approach

The government is taking a four-step approach to deal with the outbreak.

The plan has four strands. Containing the virus, delaying its spread, researching its origins and cure, and finally mitigating the impact should the virus become more widespread. Contain, delay, research and mitigate.

Which shops and businesses can stay open?

Some shops that can remain open include:

  • supermarkets, food shops and newsagents
  • pharmacies
  • petrol stations
  • hardware shops and equipment, plant and tool hire
  • laundrettes and dry cleaners
  • pet shops
  • bicycle shops
  • post offices and banks
  • Garden centres – from Wednesday 13th May
  • Outdoor markets and car showrooms from 1st June

Detailed guidance with a list of businesses which are closed and businesses that can remain open can be found here:

Schools – some children can still attend

All schools in England closed from Friday 20th March until further notice, following suit with Scotland, Wales and Ireland. Some children can still attend school, which includes parents of key workers and those who – read the full list of key workers and guidance here. 

The following webpage has extensive information on what parents and carers need to know about schools and education during the coronavirus outbreak:

Coronavirus – General Information

Latest number of cases in the UK

The number of Coronavirus cases in the UK now stands 300,469 in the UK, the Department of Health and Social Care have confirmed. The total number of deaths in the UK is currently 42,288.

Is it similar to the Spanish Flu epidemic in 1918?

Sir Patrick Vallance, UK Government Chief Scientific Adviser, has explained that this is very different to Spanish Flu, which infected around 500 million around the globe and killing at least 50 million, between January 1918 and December 1920.

“This looks very different to the 1918 pandemic in that it killed lots of young people and children. This current outbreak seems to be specifically older people and people with pre-existing illnesses. We do though think this current disease lasts slightly longer.

Can pets be infected?

At present, there is no evidence that companion animals/pets such as dogs or cats can be infected with the new coronavirus, according to the WHO. However, it is always a good idea to wash your hands with soap and water after contact with pets.

Where did the new Coronavirus (COVID-19) come from?

The first reported cases of the virus to the World Health Organisation (WHO) was in Wuhan, the capital of the Hubai province in China on 31st December 2019. The origin of the virus is currently unknown.

8,397,036 cases have been confirmed globally since the outbreak started, and the death toll is now exceeded 450,000.

The current mortality rate is around 1%, however this could be updated as the epidemic progresses.

The WHO have a useful page on Myth Busters about commonly asked questions about the coronavirus, go to

What to do if you feel unwell and are concerned

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people. Staff via the NHS 111 service will advise you what to do next.

What are the symptoms of Coronavirus?

*Usually starts with fever / high temperature

*Followed by dry cough

*Sense of smell or taste may be affected

*Shortness of breath, after about a week

*Body aches and pains

But these symptoms do not necessarily mean you have the illness.

The symptoms are similar to other illnesses that are much more common, such as cold and flu.

How to avoid catching or spreading the illness

*Stay at home – follow the measures currently in place by the UK Government

*Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available: sing Happy Birthday twice – this is by far the most effective way to avoid catching the virus, say Public Health England

*Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

*Put used tissues in the bin immediately

*Try to avoid close contact with people who are unwell

*Face masks provide little protection

*Do not touch your eyes, nose or mouth if your hands are not clean

Sources: NHS / World Health Organisation / Public Health England /

This page was updated Friday 19th June 2020.

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